We’re committed to transparency and continuous improvement, so we want to share the outcome of our recent Care Quality Commission (CQC) inspection, which took place between 24th January and 21st February 2025.

Thank You for Your Feedback

First, a heartfelt thank you to everyone; staff, clients, and families, who shared feedback during the inspection. Your voices are vital in helping us grow and improve.

What the CQC Found

This was our first inspection since registering in June 2023, and we’re proud that the CQC recognised the kindness and professionalism of our care staff. However, the report also identified two key areas where we need to do better:

• Visit Times – Some visits were not on time due to staffing challenges.
• Service management – There were gaps in training, medication procedures, and overall service oversight.

Overall Rating: Requires Improvement
You can read the full report here: CQC Report – Dale Care South Tyneside

What We’ve Done Since

We’ve acted swiftly to address the concerns raised. Here’s what we’ve implemented so far:

✅ Hired 23 new care staff to improve visit reliability

✅ Created new office roles: Learning & Development Facilitator, Care Coordinator, and Area Supervisor

✅ Enhanced scheduling with experienced coordinators

✅ Expanded training in specialist care and medication handling

✅ Upgraded systems with real-time monitoring tools

✅ Launched staff well-being and communication initiatives

The CQC has already acknowledged the progress we’ve made, and we’re not stopping here.

Our Promise to You

We remain fully committed to delivering safe, responsive, and person-centred care. We’re working closely with the CQC, South Tyneside Council, and our local partners to ensure we continue to improve and meet the highest standards.

Thank you for your continued support and trust.

Warm regards,
The Dale Care South Tyneside Team