About Dale Care Limited
High-Quality Care and Support
For over 34 years, Dale Care has been dedicated to providing a comprehensive range of care and support services. With offices situated in County Durham, Gateshead, Hartlepool, Newcastle, North Tyneside, Teesside, and South Tyneside, we have established a strong presence across the region.
Our team at Dale Care consists of over 1,000 highly skilled healthcare professionals who diligently cater to the needs of more than 2,000 service users. From basic domestic assistance to round-the-clock care, our services encompass a wide spectrum, ensuring that individuals can maintain their independence and comfortably reside in their own homes. We take pride in delivering superior care services that prioritise the well-being and quality of life of our clients.
Our People
Establishing strong connections and relationships with our clients is of utmost importance to us, as it equips us with valuable insights to deliver optimal and well-suited support. Our team consists of thoroughly trained professionals who undergo regular DBS checks (security checks) and receive ongoing training to stay up-to-date with the latest practices.
Above all else, our staff members prioritise treating our clients with dignity, respect, and ensuring their safety while enabling them to maintain the comfort of their own homes.
Our Mission
To provide our service users with an efficient outstanding, personalised home care and support that helps maintain their quality of life, independence and dignity. We care about your independence.
Our Objectives
To provide services to people living independently and with dignity in their chosen place of residence.
To be recognised as a high-value provider of home care services and solutions across the UK, allowing us to directly influence and improve the quality and level of care our service users receive.
Our Core Principles
Respect
Promoting respect for, and the dignity of, people to whom we provide any type of social care.
Transparency
Transparency and legal compliance in the management of our activities and services.
Confidentiality
Ensuring the confidentiality of our clients’ and users’ personal data.
Empower
Teamwork, professionalism and motivation, which mean that we improve every day.
Safety
Ensuring the Health and Safety of our Workers.
Environment
Encouraging respect for, and the preservation of, the environment.
Efficiency
Contribute to provide an efficient service while monitoring a high level of quality and managed budget.