About Us

Established in 1986, Dale Care is one of the leading home care providers in the North East, helping our service users to stay as independent as possible within the comfort of their own home. We are now expanding our services into South Tyneside after the award of a new contract with the Council

About the Role

The successful candidate will be responsible for organising and coordinating a team of domiciliary carers within a given geographical area ensuring that our customer care and support is covered appropriately and safely and to the highest possible standard.

Duties will include

• Compiling rotas for care workers
• Assigning care workers to customers, whilst working within our standards
• Understanding, organising and recording the availability of all new care workers
• Working closely and communicating with other members of the team, professional bodies and family members to ensure the highest quality of care
• Managing customer visits and arranging reviews and quality checks
• Accepting, allocating and processing referrals for new care packages
• Accepting and processing changes and amendments to existing care packages
• Managing customer visits and arranging reviews and quality checks
• Monitoring quality through ECM records and weekly KPI reports

About you

As a Care Coordinator you will have an excellent telephone manner with good communication, interpersonal and influencing skills. We are looking for a customer focused candidate that has the ability to multi task, prioritise, organise and work well under tight deadlines and pressure.

The suitable candidate will ideally have call centre or care sector experience. With experience of working in a fast paced, high volume call environment, you will be able to deal with queries and enquiries quickly and efficiently. You must be able to remain calm under pressure and be able to prioritise tasks and communicate effectively with other members of staff, ensuring that information is recorded for future reference and passed to the relevant person in a timely fashion.

Essential qualities:

• Strong I.T. skills
• Excellent communication and customer service skills
• Experience of managing a busy work load
• Ability to work autonomously and be able to analyse a situation and take decisive action in a timely manner
• Ability to prioritise tasks
• Ability to remain calm under pressure

Desirable:

• Care sector experience
• Call centre experience

• 25 days holidays (+ bank holidays)
• Pension scheme
• Store discounts
• Employee health and wellbeing service