Dale Care’s Winter Newsletter 2025/26

Welcome to our Winter Newsletter for 2025/26! See what we’ve been up to this winter across our offices and extra care schemes!

Charity Fundraising

‘Wear It Pink’ Day

In support of Breast Cancer Now, many of our offices took part by wearing pink, organising a pink themed raffle and selling pink baked goods to help raise funds, promote awareness of breast cancer, and show appreciation for the incredible work the charity does.

Events at our Extra Care Facilities

Christmas Celebrations

We got in the festive spirit and celebrated Christmas across our extra care facilities, from having the Singing Santa’s visit us, local primary school choirs and Christmas crafts. Thank you to everyone who made these events so special!

Team Meetings and Training Sessions

Here are some photos from the Team Meetings we’ve had since the last Newsletter. Team meetings are very beneficial to both carers and office staff and give the carers the opportunity to talk about any issues they are having, training needs or upcoming company news.

We continue to offer Induction and Refresher Training to all our carers and we hope that you all find this helpful and informative. Training sessions take place in Durham, Teesside and Gateshead.

Compliments

Here are some of the excellent compliments that we have received over the last couple months.

“Leanne Waterson is incredibly approachable, always checks in to make sure I’m alright, especially before adding calls, I’m incredibly grateful for her.”

We received a compliment for Karen Green and Toni Barr for their teamwork and dedication!

“Valerie Gardner and Zeldra Hamilton work on overnight responders and always make time to call me when I’m on nightshift to see if I’m okay. They go above and beyond for their service users.”

These are just a few of the ones we have received, we’re always so happy to hear the great things our service users and their families have to say!

Reviews

Here are some of our recent reviews on Indeed and Google from our employees. Thank you to all of those that have left us a review as we appreciate them all!

“Brilliant staff from interview with Alison makes you feel welcome and and at ease training make everyone feel welcome comfy Rita and Jade both lovely nothing to much for them everything explained easy and real life situations.” – Google

“Caring for others, putting service users needs first and ensuring there all met. Everyone is different and has the right to be treated equally. It can be a challenging job however very rewarding.” – Indeed

“My trainer Rita was kind and patient and a very efficient teacher. I would highly recommend getting a job through this company.” – Google

We love to hear your feedback, please leave us a review on Indeed or Google!

New Starters

We are wishing a warm welcome to all of our new starters! Since our last newsletter we have employed over 60 new people and we’re glad to have you all on our team.

Just a reminder about our ‘Refer a friend’ scheme where you could receive £300 by referring a friend to us if they get employed. Sign up to the Care Friends app and start earning!

Our Values

While we see these values reflected in your work daily, we’d like to take a moment to highlight them and how they ensure we continue our high standard of care.

Respect

Promoting respect and dignity through our services.

Transparency

Transparency and legal compliance in the management of our activities and services.

Empower

Teamwork, professionalism and motivation, which mean that we improve every day.

Safety

Ensuring the Health and Safety of our Workers and our Service Users.

Efficiency

Contribute to provide an efficient service while monitoring a high level of quality and managed budget.

Environment

Encouraging respect for, and the preservation of, the environment.

Safety and Well-being

Our Whistleblowing policy

Whistleblowing refers to the act of reporting wrongdoing within an organisation, such as malpractice, fraud, or breaches of policy, which may not directly involve immediate harm to a service user but could impact the integrity of care or compliance.

Staff members must not ignore unsafe practices and must follow our whistleblowing policy as part of your duty of care.

How to raise a whistleblowing concern:

Visit https://whistleblowersoftware.com/secure/commitment_clececareservices or you can phone 0343 841 0222 or email reportit@dalecare.co.uk.