Out of Hours Coordinator

Full Time, Part Time

Out of Hours Coordinator

Meadowfield

Driver

£10.42 - £14.00

Benefits

Pension scheme
Store discounts
Employee health and wellbeing service

Job Description

About Us
Dale Care is one of the North East's leading home care providers with over 30 years’ experience in providing home care services which are targeted towards supporting elderly and vulnerable adults to live as independent as possible.

About the Role
We provide domiciliary care between 7am and 10pm Monday to Sunday within County Durham, Stockton and Gateshead. Dale Care is passionate about providing high quality service to all service users and carers at all times.
Working as part of a team based at our Meadowfield head office and from your own home, you will be required to manage a multi-line switchboard dealing with queries from carers, service users and external bodies.

Please note that the role is not solely home based- it will involve some office based work also

Roles and Responsibilities

About you
Essential:

Strong I.T skills
Srong communication skills
Strong customer service skills
Experience managing a busy work load
Ability to work autonomously
Ability to analyse a situation and take decisive action in a timely manner

Desirable

Call centre experience
Care sector experience
Ability to prioritise tasks
Ability to remain calm under pressure

Hours of work are between:

Monday to Friday 6am - 8am 5pm – 11pm
Saturday and Sunday – 6am – 2pm and 2pm – 1030pm

Durham Recruitment Office:
01388 768 271
South Tyneside Recruitment Office:
0191 7169 200
Teesside Recruitment Office:
01429 225700
Gateshead Recruitment Office:
0191 389 7777
Newcastle Recruitment Office:
0191 4292 344

If you become a Carer with us and refer a friend

You can earn up to £300*

*Terms and conditions apply

Our Offices

Our Extra Care Facilities

Out of Hours Coordinator

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