Established in 1986, Dale Care is one of the leading home care providers in County Durham and Gateshead. Our home care services are targeted towards helping our service users to stay as independent as possible within the comfort of their own home.
The successful candidate will be responsible for organising and coordinating a team of domiciliary carers within a given geographical area ensuring that our customer care and support is covered appropriately and safely and to the highest possible standard.
As a Care Coordinator you will have an excellent telephone manner with good communication, interpersonal and influencing skills. We are looking for a customer focused candidate that has the ability to multi-task, prioritise, organise and work well under tight deadlines and pressure.
The suitable candidate will ideally have a call centre or care sector experience. With the experience of working in a fast-paced, high volume call environment, you will be able to deal with queries and enquiries quickly and efficiently. You must be able to remain calm under pressure and be able to prioritise tasks and communicate effectively with other members of staff, ensuring that information is recorded for future reference and passed to the relevant person in a timely fashion.